Frequently Asked Questions

What metals and stones do you craft your jewelry with?
All of our collections are meticulously handcrafted from premium quality 925 Sterling Silver, showcasing classical and intricate traditional Balinese motifs. We also incorporate authentic natural gemstones to complement our designs. Every piece is crafted from solid silver to ensure lasting quality, without any cheap plating.

Where can I buy authentic Bali Chains jewelry?
You can safely and securely purchase our handcrafted silver jewelry directly through our official global website at www.bali-chains.com.

How do I monitor the shipment status of my purchase?
Once your order has been handcrafted, packed, and dispatched, we will send you a shipping confirmation email containing your tracking information. You can use this tracking number to monitor your package’s journey directly on the carrier’s website. If you have any questions or need assistance, you can always reach us at info@bali-chains.com.

Do you offer worldwide delivery, and how does it work?
Yes, we ship worldwide! We partner with premium express carriers, FedEx and DHL, to deliver our jewelry globally. Shipping costs are calculated at checkout based on the weight of your order and the destination country. Please note that transit time takes about 3 to 7 business days, following our 5 to 20 business days crafting and handling period.

What is the best way to maintain the shine of my Bali Chains pieces?
Premium 925 Sterling Silver naturally oxidizes over time, but you can keep your jewelry looking stunning for years with proper care:

• Store your jewelry inside its protective pouch when not in use to reduce exposure to air and moisture.
• Avoid wearing your jewelry while swimming (chlorine can damage silver), bathing in saltwater, or sleeping.
• Keep your jewelry away from harsh chemicals, cosmetics, perfumes, and direct heat or sunlight.
• Regularly clean your silver jewelry gently using a soft polishing cloth specifically made for silver—never use rough paper towels or tissues, as they can scratch the surface.